Privacy Policy
ECOFACTOR 141 Oxford Road, Cumnor, Oxford, Oxfordshire, OX29PQ Email: info@ecofactor.eu
Overview
Introduction At ECOFACTOR, we understand the importance of handling personal data with confidentiality and privacy for our customers, suppliers, business partners, website visitors, and others we interact with. Transparency is a fundamental value of ECOFACTOR, and we are committed to complying with data privacy requirements and obligations in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR). Therefore, we have secure and adequate data processing procedures in place.
ECOFACTOR is the data controller for the processing of your personal data. This privacy policy explains how ECOFACTOR uses personal data we collect from you when you use our website and other online services.
If you have any questions about this privacy policy or wish to exercise your data subject rights under Chapter III GDPR and according to section 7 of this privacy policy, please contact ECOFACTOR at info@ecofactor.eu.
Categories of Personal Data, Purposes, and Legal Basis
2.1 Website Visitors and Newsletter Recipients
When you visit our website, ECOFACTOR processes personal data about you, such as cookies, browser type and version, IP address, and the duration of your visit. The purpose of using cookies is to enhance your user experience on our website, ensure functionality, create statistics, target marketing materials to your needs, and remember your preferences.
The legitimate interests we pursue include providing you with optimal products and services, ensuring a good user experience on the site, and engaging in marketing activities. The legal basis for processing your personal data is Article 6(1)(f) GDPR. In some cases, the legal basis for processing your personal data is your consent, which you give when visiting our website, under Article 6(1)(a) GDPR. More detailed information about our use of cookies can be found in the cookie policy on our website.
If you wish to receive newsletters, we also process the following information about you: name, interests, and your email address for tailoring and sending our newsletters. The legal basis for processing your personal data in this regard is our legitimate interest in promoting our products and business and marketing materials that you have requested, under Article 6(1)(f) GDPR. You can unsubscribe from our newsletter at any time. To opt-out, you can use the relevant link included in all newsletters or send an email to info@ecofactor.eu.
2.2 Customers
When you register a profile, ECOFACTOR processes personal data about you, including your name, email address, phone number, postal address, and information about purchased services. The purpose of processing your personal data is to provide you with our services.
The legal basis for processing your personal data in this regard is Article 6(1)(b) GDPR, as the processing is necessary for the performance of a contract to which you are a party or for taking steps at your request before entering into a contract.
2.3 Contact Persons of Suppliers or Other Business Partners
As a contact person of a supplier or another business partner, ECOFACTOR processes your personal data when you communicate with us, for example, by email in connection with existing contractual relationships between ECOFACTOR and the company you work for, or in connection with entering into or terminating a contract. ECOFACTOR processes ordinary personal data about you, including your name, email address, phone number, job title, etc.
The legal basis for such processing of your personal data is the necessity for the purposes of the legitimate interests pursued by ECOFACTOR. Our legitimate interests include fulfilling our contractual obligations, maintaining and improving business relationships, invoicing for services your company provides to ECOFACTOR and/or vice versa, communicating with you if you have questions related to our services, and for documentation purposes if you agree to certain conditions related to our services in writing by email. The legal basis for processing your personal data is Article 6(1)(f) GDPR.
In some cases, the processing of personal data is necessary for compliance with a legal obligation to which ECOFACTOR is subject, for example, regarding the obligation to keep accounting records in accordance with legislation. In such a case, the legal basis for processing is Article 6(1)(c) GDPR.
2.4 Inquiries via the Chat Function on Our Website
If you submit an inquiry regarding ECOFACTOR’s services via our chat function, we will process personal data about you, such as your IP address, geographic location, and the personal data you include in your inquiry, such as your name, email address, and phone number. We do not process special categories of personal data (sensitive data) about you unless you provide us with such information, for example, through the chat function. We strongly recommend that you do not send sensitive personal data.
The legitimate interests we pursue include providing customer support, responding to inquiries, and developing our business. The legal basis for processing your personal data is Article 6(1)(f) GDPR.
Recipients of Your Personal Data
If necessary, ECOFACTOR may disclose or transfer your personal data to affiliated parties, business partners, or other employees for business purposes. Such third parties also include social media providers as described in section 6 below.
In certain cases, such as in connection with disputes, including when the disclosure of your personal data is necessary for the establishment, exercise, or defense of legal claims by ECOFACTOR, we may disclose your personal data to our advisors or other relevant third parties as necessary and lawful.
ECOFACTOR uses third-party service providers, such as hosting providers and technology partners, to provide software, networks, marketing, logistics, infrastructure, and other services necessary for the operation, development, delivery, and support of our products and services, as well as to fulfill other purposes set out in this Privacy Policy. When a third-party company processes personal data on our behalf, the processing is carried out following documented instructions provided by ECOFACTOR and additional terms set out in the data processor agreement concluded with us. These data processors are not entitled to process your personal data for their purposes. ECOFACTOR ensures that data processing is carried out securely and in compliance with all applicable privacy laws, including but not limited to GDPR.
Transfer of Your Personal Data to Third Countries (Outside the EU/EEA)
In certain cases, your personal data may be transferred to countries outside the EU/EEA. ECOFACTOR ensures that such transfers are carried out following applicable data protection laws. This means that any party outside the EU/EEA that receives your personal data ensures an adequate level of protection, for example, by entering into EU Standard Contractual Clauses (SCCs) with ECOFACTOR. ECOFACTOR ensures the implementation of additional security measures where necessary. You can obtain a copy of the legal basis for the data transfer upon request. Please contact info@ecofactor.eu.
Retention of Your Personal Data
ECOFACTOR will retain your personal data only for as long as necessary to fulfill the purposes for which the data was collected. We maintain standard security measures to protect your data. We encrypt data in transit and at rest where necessary to ensure the confidentiality of your information.
ECOFACTOR securely stores your data on our protected (password and firewall-protected) servers. All payment information is fully encrypted and processed only by PCI-certified organizations. You acknowledge that information transmission over the internet is inherently insecure, and ECOFACTOR cannot guarantee the security of data sent over the internet. Electronic communications with ECOFACTOR may pass through third-party servers or cross national borders, which may require you to take additional measures to protect privacy.
Your Rights
You have rights regarding your personal data, including:
You can exercise your rights by contacting us at info@ecofactor.eu. We will respond to your request within one month, but if your request is complex or you have submitted multiple requests, it may take longer. In such a case, we will inform you and keep you updated.
Contact
If you have any questions about our privacy policy or the data we hold about you, please contact us:
ECOFACTOR 141 Oxford Road, Cumnor, Oxford, Oxfordshire, OX29PQ Email: info@ecofactor.eu
Updates to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on our website. This Privacy Policy was updated on July 7, 2024.